Dispute & conflict often rises in any business due the misalignment from various parties. It occurs in any type of business, institutions, daily activities, any business model i.e. digital platforms.
It can happen between customers with merchants, company with client, employee with management or amongst your own team. To manage dispute, mediation can be an alternative solution before bringing the matters to the legal entity or court.
Module Course – Strategic Conflict Management
Details of the Course:
Aims to enlighten you to:
• Understand the concept and purpose of the mediation in managing conflict & dispute
• Top line techniques for effective mediation
• “How can I apply the techniques in my professional and personal life?”
What to expect:
Participants will be engaged with real life experience through well designed programme. In this course requires hands-on interactive participation for deeper understanding of the topic. Participant will receive Certificate of Completion from Marican Mediation Services.
This course is useful for anyone dealing with the other party or working in a team or between close family member
• Corporation or institutions i.e hospital, academy, charity
• Any position i.e managerial role, human resources, customer services, internal/ external relationship
• Business owner/ entrepreneur
• Spouse, parents, college students (above 21 years old)
Mediation has been widely implemented in the global stage.
Bio of the Trainer – Mohamed Esmail Marican:
MBA, MSc, Anglia Ruskin Uni, Cambridge (UK), LLB (Hons) Uni Of London, BA (Hons) Mgt, Uni of Linclon, Dip In Edu, Trinity College & Uni (UK), Specialised Dip in Therapeutic Counselling & Chd Psy, TCU, UK, Certificate In Mediation / Oregon Mediation Centre, USA, Volunteer Mediator, State Courts, Singapore. Accredited Mediator, Coach and an Assessor with SMC.
Esmail possesses extensive experience in community mediation and strategic conflict management. As a Mediator, Esmail has a proven track record with the Honorable States Courts, having served over 13 years with the Family Justice Division, Maintenance Section, for the last 3 years with Small Claims Tribunals and the Magistrate Complaint, Crime Registry.
For the last 5 years of so, Esmail has been appointed as a Mediation Assessor for the Post Graduate Law Part B Examination. He is presently a Mediator with BB MARICAN MAIDEEN & CO (Advocates & Solicitors).
About Marican Mediation Services
Marican Mediation Services is established in 2009, managed by BB MARICAN MAIDEEN & Co (advocates and solicitors). Has conducted numerous mediation training for numerous organisations and for public in general. Has also given mediation services for corporates, housing agents, estate & probate issues, family disputes etc. Marican Mediation Services has marketing representative offices in Jakarta (Indonesia) and Melbourne (Australia).